FREQUENTLY ASKED QUESTIONS
Who makes the products you sell?
All Plantwear products are manufactured ‘in-house’. We have our own workshop where raw materials are delivered and we turn them into beautiful, timeless fashion accessories. We also design all of our products ourselves. We have implemented revolutionary production methods that makes our products highly durable and long lasting.
Is using wood really ecological?
All of the raw wood that we use comes from FSC (Forest Stewardship Council) approved forests. Trees in forests have to be cut down every so often to make room for new ones in order to preserve other animals/plants living there.
Can my wooden glasses get wet?
Yes, they can. All our models have a protective natural wax coating that preserves the wood. Please do not submerge in water for long periods though. Rainwater/dropping in water will cause them no harm. Most models (depending on the wood) will also float.
Are Plantwear wooden watches water resistant?
Our watches are splash resistant. This means you cannot submerge them in water and it is better to try to avoid exposing them to heavy rainfall. Splashes generated by washing your hands etc should not cause any problems.
How durable are the glasses?
Wood has been used for centuries for many purposes where a durable and flexible material was required. Our glasses are much more durable than plastic ones. They seem lightweight and fragile but we can guarantee they’re not. Please do not purposely try to test their resistance.
Can a wooden bracelet length be adjusted?
Each watch that has a wooden bracelet comes with an adjustment kit. It does need minimal manual skills to change the length. If you do not feel comfortable doing it, take your watch and the kit to your local watch shop/watchmaker. Tools required: small hammer, a pair of pliers.
How do I clean/maintain my glasses?
You can use a damp cloth to clean the frame. Please try to remember to dry it with a dry cloth afterwards. You can use a micro-fibre cloth to clean any smudges on the lenses. Lens-cleaning specific solutions may also be used.
Can I change my wooden bracelet for a leather strap?
We can supply you with all sorts of leather straps for your wooden watch. Please contact us for a quote.
What about your lenses?
All our lenses are made out of CR39, a cotton derived polycarbonate that is 50% lighter than glass and consists of an anti-scratch front layer. All our lenses have UV400 filters and provide a 100% UVA/UVB protection.
Is it possible to change batteries in my wooden watch?
Yes, you can change the batteries. All you need to do is unscrew the bottom cover. Some manual skills and a small screwdriver required. If you do not feel comfortable performing a battery change yourself, please take it to your local watch shop/watchmaker.
Can I put my prescription lenses in your frames?
Of course you can! Please make sure you visit your local optician/optometrist. Do not attempt to remove/install lenses yourself. A professional will have no problems installing them.
How do I clean my Plantwear wooden watch?
You can clean your wooden watch using a damp cloth and tap water. Please make sure you wipe it with dry cloth afterwards.
Can I change the lens colour in my glasses?
Yes, you can! If you are bored of the lens color you chose or the lenses were damaged you can send your glasses back to us for a replacement. Please contact us at firstname.lastname@example.org
What shipping methods are available?
Plantwear offers FREE shipping throughout Europe via UPS.
Do you ship internationally?
International shipping is also available, however there are some country limitations. Please contact us to find out whether we can ship orders to your destination and a quote.
How long will it take to get my package?
Free UPS delivery time is 2-4 business days, All orders are processed within 24 hours (this does not apply to weekends and holidays)
Is a signature required?
All orders are shipped via a recorded service and signature upon receipt is required.
What payment methods are accepted?
Orders placed on Plantwear are processed by PayPal or Elavon Card Processing. PayPal payment method is express – funds are cleared and order is marked as paid within minutes.
Is buying online safe?
The payment gateways are protected via an SSL certificate and all your payment details are encrypted. Plantwear neither receives nor stores any of your bank/credit card information.
How do I place an order?
To place an order please add the products you like to your shopping cart and after checking the contents of your cart please proceed to checkout. Enter all your billing details and shipping details (if different that billing), choose preferred payment method. You will then get redirected to a secure payment gateway to finalize your order and make payment. Order confirmation will be sent to your email address after payment is received (this could take a couple of minutes).
Do I need an account to place an order?
You do not require an account to place an order however without an account you would not be able to track your order using our website (you still get email notification regardless of account registration). Registration is preferred and will allow us to send you new arrivals and discounts information.
How do I track my order?
You will get email notification at every step of your order. If you want to track your order, please use go to TRACKING PAGE and enter your email address and your order number.
What is your order processing time?
All orders are shipped within 24 hours once a full payment is received. The 24 hours order processing time does not apply to weekends and holidays.
WARRANTY AND RETURNS
How Can I Return a Product?
Any products ordered from Plantwear can be returned within 30 days (from order receipt date). You can either replace your product or get a refund. Returned products must be returned unused and it their original packaging.
What is your return address?
Our return address is:
Plantwear c/o Mr Simon Day
AP 07P 3009 1002113
Unit 5, The Merlin Centre
Herts AL4 0JY
How do I ship my return?
Please make sure you use a recorded/trackable service.